Effective Date: 01/15/2026

Maids by Grace Cleaning Services LLC (“Maids by Grace,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS text messaging.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Service address
• Booking and service details
• Communication preferences

We may also collect non-personal information automatically, such as browser type, device information, and website usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage cleaning services
• Schedule appointments and send service updates
• Respond to inquiries and customer support requests
• Send account notifications, service reminders, promotional offers, and marketing messages
• Improve our services, website, and customer experience
• Comply with legal and regulatory requirements

3. SMS Text Messaging & Mobile Information

If you provide your mobile phone number and opt in, you may receive SMS text messages from Maids by Grace for purposes including:

• Appointment confirmations and reminders
• Account notifications
• Service updates
• Promotional and marketing messages

Message frequency may vary. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

Important Mobile Privacy Notice

• Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties.
• Your consent to receive SMS messages is not a condition of purchase.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only:

• With service providers who help us operate our business (e.g., scheduling, messaging platforms), under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the leading rights, safety, or property of Maids by Grace or others

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system can be guaranteed to be 100% secure, we take appropriate steps to safeguard your data.

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we have about you
• Request corrections or updates to your information
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Maids by Grace Cleaning Services LLC
Email: maidsbygrace@gmail.com
Phone: (713) 548-6112
Website: https://maidsbygrace.com