Frequently Asked Questions
Find quick answers to common questions about our services, booking process, and policies. Can’t find what you’re looking for? We’re always here to help
Booking & Scheduling
We recommend booking at least 3 – 7 days in advance to secure your preferred date and time. For move-in/out cleans and post-construction cleaning during peak seasons, we suggest 1 – 2 weeks’ notice.
However, we do our best to accommodate last-minute requests based on availability.
We require a 24-hour notice for cancellations or rescheduling to avoid a fee. We understand emergencies happen, so we always try to be understanding—just give us a call as soon as you can. For recurring clients, you can manage your schedule through our client portal.
No, you don’t! About 70% of our clients are not home during their clean.
We are fully insured and bonded for your peace of mind. You can provide access via a key, garage code, lockbox, or smart lock. We treat your home and privacy with the utmost respect.
Yes, you can request a preferred time window (e.g., morning or afternoon). While we cannot guarantee an exact arrival time due to traffic and the unique needs of each home, we will do our best to accommodate your request and will provide a 30-minute arrival window on the day of your clean.
Services & Pricing
Our pricing is based on several factors: the size of your home (square footage and number of bedrooms/bathrooms), the type of service (routine, deep clean, move-out, etc.), the frequency of service, and the overall condition of your home. We provide transparent, upfront quotes with no hidden fees.
Routine Cleaning focuses on maintaining a clean home through regular tasks like dusting, vacuuming, mopping, and sanitizing bathrooms and kitchens. Deep Cleaning is a more intensive, one-time service that tackles built-up grime and areas not covered in regular maintenance, such as inside cabinets, baseboards, light fixtures, and behind appliances. We often recommend starting with a deep clean before beginning a recurring routine service.
Yes! Our teams arrive fully stocked with all professional-grade cleaning supplies, equipment, and vacuum cleaners. For your safety and ours, we use our own products. If you have a specific product you’d like us to use on a special surface, just let us know, and we’ll be happy to use it.
Yes! We offer discounted rates for weekly and bi-weekly recurring services compared to one-time cleans. This is our way of rewarding our loyal clients. Please contact us for specific pricing.
The Cleaning Process
The most helpful thing you can do is to tidy up and declutter surfaces and floors. This allows our team to focus on deep cleaning rather than organizing. For example, putting away toys, clearing countertops of personal items, and picking up clothing from the floor makes a big difference in the efficiency and thoroughness of the clean.
For the safety of your belongings and our staff, we will move lightweight items (such as small chairs, decor, and lightweight side tables) to clean underneath. We do not move heavy furniture (beds, sofas, large dressers, entertainment centers) or any electronics. For a more thorough clean behind heavy furniture, we recommend our deep cleaning service.
We welcome specific instructions! You can note them during the booking process, tell us during our pre-clean walk-through, or leave a note for the team. We want to ensure we are focusing on what matters most to you.
We have a multi-step quality assurance process:
- 20-Point Checklist: Every clean follows our detailed checklist.
- Team Lead Inspection: The team lead performs a final walk-through before leaving.
- Client Feedback: We send a post-service survey to ensure you’re satisfied.
- Random Audits: Our Operations Manager randomly audits jobs.
- Consistent Teams: You get the same trusted team whenever possible.
Billing & Payments
We accept all major credit cards, debit cards, and bank transfers.
Payment is conveniently and securely processed through our online booking system.
No, we bring everything!
Our teams arrive fully stocked with all professional-grade cleaning supplies, equipment, and vacuum cleaners.
For your safety and ours, we use our own products.
We accept all major credit cards, debit cards, and bank transfers.
Payment is conveniently processed through our secure online system.
Staff, Safety & Trust
Yes, absolutely. Every team member must pass a thorough background check before hiring. We are also fully bonded and insured for your complete peace of mind. Proof of insurance can be provided upon request.
Our teams are trained in enhanced sanitation practices. They wear gloves and masks upon request, use EPA-approved disinfectants, and practice social distancing. We also health-screen our employees daily.
Products & Eco-Cleaning
Our standard products are professional-grade and safe when used as directed. However, for families with specific health concerns, young children, or pets, we highly recommend our Grace Green Eco-Cleaning service, which uses certified non-toxic, plant-based, and biodegradable products.
It includes all the tasks of your chosen service (routine, deep, etc.) but performed exclusively with our premium, certified green cleaning products. These products are powerful against dirt and germs but are free from harsh chemicals, synthetic fragrances, and toxins, making them safer for your family and the environment.
Yes. Our Grace Green products are naturally fragrance-free. If you are using our standard service, please let us know you prefer fragrance-free options, and we will accommodate your request.